Terms and conditions


Conditions of Use & Sale

Mom’s Own Milk Ltd. and/or their affiliates provide website features and other products and Services \ Products  to you when you visit or shop at Mom’s Own Milk Ltd. (the "website"), use Mom’s Own Milk Ltd. or Services \ Products . Mom’s Own Milk Ltd. provides Services \ Products and sells products to you subject to the conditions set out on this page.

Please read these conditions carefully before placing an order with Mom’s Own Milk Ltd. By placing an order with Mom’s Own Milk Ltd. you signify your agreement to be bound by these conditions.

All creations are hand made and made to order.  

 

1.  General

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

We have taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Mom’s Own Milk Ltd. disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Mom’s Own Milk Ltd. shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. We reserve the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. 

 

2.  Our Contract

Your order is an offer to Mom’s Own Milk Ltd. to buy the product(s) in your order. When you place an order to purchase a product from Mom’s Own Milk Ltd., we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). 

The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the Services \ Products ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirming to you that we've dispatched the product to you

Your contract is with Mom’s Own Milk Ltd. Any contract will be communicated in English.

You consent to receive sales invoices electronically. For further information about electronic invoices and instructions on how to receive a paper copy please contact us. 

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

 

3.  Electronic Communications

When you use any Mom’s Own Milk Ltd. Services \ Products or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Mom’s Own Milk Ltd. Services \ Products. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

 

4.  Copyright, Authors' Rights And Database Rights

All content included in or made available through any Mom’s Own Milk Ltd.  Services \ Products , such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Mom’s Own Milk Ltd. or its content suppliers and is protected by UK and international copyright, authors' rights and database right laws. The compilation of all content included in or made available through any Mom’s Own Milk Ltd.  Services \ Products is the exclusive property of Mom’s Own Milk Ltd. and is protected by UK and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Mom’s Own Milk Ltd. Services \ Products without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Mom’s Own Milk Ltd.  Services \ Product, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Mom’s Own Milk Ltd. Services \ Products (e.g. our prices and product listings) without our express written consent.

 

5.  Trademarks

In addition graphics, logos, page headers, button icons, scripts, and Services \ Products names included in or made available through any Mom’s Own Milk Ltd.  Services \ Products are trademarks or trade dress of Mom’s Own Milk Ltd. Mom’s Own Milk Ltd.’s trademarks and trade dress may not be used in connection with any product or Services \ Products that is not Mom’s Own Milk Ltd. 's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Mom’s Own Milk Ltd. All other trademarks not owned by Mom’s Own Milk Ltd. that appear in any Mom’s Own Milk Ltd.  Services \ Products are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Mom’s Own Milk Ltd. .

 

6.  Patents

One or more patents owned by Mom’s Own Milk Ltd. apply to the Mom’s Own Milk Ltd. Services \ Products and to the features and Services \ Products accessible via the Mom’s Own Milk Ltd. Services \ Products. Portions of the Mom’s Own Milk Ltd. Services \ Products operate under license of one or more patents.

 

7.  Licence and Access

Subject to your compliance with these Conditions of Use \ Sale and applicable Services \ Products Terms and your payment of any applicable fees, Mom’s Own Milk Ltd. or its content providers grant you a limited, non-exclusive, non-transferable, non-sub licensable licence to access and make personal and non-commercial use of the Mom’s Own Milk Ltd. Services \ Products . This licence does not include any resale or commercial use of any Mom’s Own Milk Ltd. Services \ Products or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Mom’s Own Milk Ltd. Services \ Products or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use \ Sale or any Services \ Products Terms are reserved and retained by Mom’s Own Milk Ltd. or its licensors, suppliers, publishers, rights holders, or other content providers. No Mom’s Own Milk Ltd. Services \ Products, nor any part of any Mom’s Own Milk Ltd.  Services \ Products , may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Mom’s Own Milk Ltd. without our express written consent. You may not use any meta tags or any other "hidden text" utilising Mom’s Own Milk Ltd. 's names or trademarks without our express written consent.

You may not misuse the Mom’s Own Milk Ltd. Services \ Products. You may use the Mom’s Own Milk Ltd. Services \ Products only as permitted by law. The licences granted by Mom’s Own Milk Ltd. terminate if you do not comply with these Conditions of Use or any Services \ Products Terms.

 

8.  Your Account

If you use any Mom’s Own Milk Ltd. Services \ Products  you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the Your Account area of the website.

You must not use any Mom’s Own Milk Ltd.  Services \ Products: (i) in any way that causes, or is likely to cause, any Mom’s Own Milk Ltd.  Services \ Products , or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse Services \ Products , terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use \ Sale or any other applicable terms and conditions, guidelines or policies.

 

9.  Right of Cancellation 

You have the right to cancel your request within 7 days of placing your order. Please notify us in writing at mom@momsownmilk.com with your request to cancel.

If you do this before your item is completed, your order will be cancelled and refunded as specified below.
1. If you cancel your order within 7 days and you have not shipped your milk, you will receive a full refund less any breastmilk kit costs (if applicable), less a £0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges.
2. If you cancel your order within 7 days and you have already shipped your milk, you will receive a full refund less any breastmilk kit costs (if applicable), less a £0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges. Your milk and any creations will be destroyed unless you request that we return it to you. There will be a delivery charge applicable.
3. If you cancel your order within 7 days and we have acknowledged receipt of your inclusions, you will receive a refund equal to half of the original price of the original item less any breastmilk kits costs (if applicable), less a £0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges. Your creation will be destroyed.
4. If you cancel your order after 7 days and you have not shipped your milk, you will receive a refund of your payment less a £0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges.
5. If you cancel your order after 7 days and we have acknowledged receipt of your inclusions, you will receive a refund equal to half of the original price of the original item less any breastmilk kits costs (if applicable), less a £0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges. Your creation will be destroyed.

Direct bank transfer fees that may be applicable:

Fees applied when receiving international payments into our account:
Receiving a payment up to £100 - £5 fee;
Receiving a payment of £100 or over - £10 fee.
Outgoing International Payments cost £15.00.

     

    10.  Customs

    When ordering products from Mom’s Own Milk Ltd. for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. 

    Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Mom’s Own Milk Ltd., you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

     

    11.  Our Liability

    We will do our utmost to ensure that availability of the Mom’s Own Milk Ltd.  Services \ Products will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Mom’s Own Milk Ltd. Services \ Products may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or Services \ Products . We will attempt to limit the frequency and duration of any such suspension or restriction.

    Mom’s Own Milk Ltd. and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

    The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

    Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

    We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

    You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

     

    12.  Alterations To Services \ Products or Amendments to the Conditions of Use

    We reserve the right to make changes to any Mom’s Own Milk Ltd.  Services \ Products, policies, terms and conditions including these Conditions of Use \ Sale, and Services \ Products Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use \ Sale in force at the time that you use the Mom’s Own Milk Ltd. Services \ Products. If any of these Conditions of Use \ Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

     

    13.  Amendments To The Conditions of Sale 

    We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

     

    14.  Applicable Law

    These conditions and the interpretation of its terms shall be governed by and construed in accordance with the laws of the United Kingdom. 

     

    15.  Waiver

    If you breach these Conditions of Use \ Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

     

    16.  Children

    We do not sell products for purchase by children. If you are under 18 you may use the Mom’s Own Milk Ltd. Services \ Products only with the involvement of a parent or guardian.

     

    17.  Privacy

    Please review our Privacy Notice which also govern your use of Mom’s Own Milk Ltd. Services \ Products, to understand our practices.

     

    18.  Our Contact Details

    This website is owned and maintained by Mom’s Own Milk Ltd. Please see Contact page on website. 

     

    19.  About your purchase

    19.1.  For breastmilk creations

    We use a special technique to realise your breastmilk creation. The final creation containing your breastmilk can range from white to creamy yellow.  The thickness of the milk bead also affects the colour.  Thicker milk inclusions are more rich in colour and tend to appear yellowish, whereas thinner milk inclusions appear more white in appearance.

    If your creation changes colour at all after receipt (which should be noticeable within 3 months of purchase) we will replace it for free, as per your original specifications. You will be required to return the defective item at your own expense.

    Rest assured that we treat each inclusion with the utmost care and respect that it deserves.  Particular attention is paid to ensuring non-contamination from any source.

    Exposure to UV light, may in some instances, cause tinted milk to fade.  It is completely natural for this to occur.

    19.2.  Lock of hair creations

    For each bead we require a large pinch of hair approximately 3 cm long. 

    We recommend that you DO NOT send ALL that you have of your child's first curl or deceased's hair or any other hair you consider precious. Instead send only enough for us to make the bead and keep the remainder safe. If you send us more than we need we will return the excess to you along with your bead. 

    If sending hair which you consider precious please send by special delivery and opt for special delivery at the checkout. We will not be held responsible for any hair lost in the post, damaged during production or when encased in resin.

    Hair placement is at our discretion, unless specific instructions are given when your order is placed.  Your creation is made with the sample that you have given, so if the hair is bent during transit or excessively curly, we may not always be able to lay it in a straight line.  We do our best to ensure that it is visibly appealing.

    Please note that lightly coloured hair may not be as visible as darker hair. The hair will appear as it would do wet. A larger pinch of hair may help. 

    19.3.  Resin creations

    With the exception of vials, all creations are cast in resin.  Resin is also called acrylic glass which is a type of plastic.  I use jewellers resin which has a crystal or glass like appearance, but on a basic level it is still an acrylic compound.  All resins will yellow over time, irrespective of the type of resin being used.

    Depending on the order, it may be necessary for the resin is set in a mould.  In some instances it may be necessary to hand sand the resin piece once its demoulded.  Every effort is made to ensure that the item is uniform and flawless. With round jewellery pieces (particularly bubbles and charm beads), there may be instances where very slight mould lines are visible down the side of the item.  Wide charm beads are very seldom totally round and uniform.  Furthermore, due to the design of the bead, we have found that bead caps detach very easily.  We spend a lot of time is spent ensuring that your bead is as round as possible, but be mindful that it is handmade and not factory produced. 

    Milk bubbles and shallow pendants & charms have a very thin layer of resin covering the milk inclusions.  Applying pressure, bumping or knocking the item through daily wear could cause the resin to detach from the jewellery item.  To avoid this, it is suggested that the care instructions be followed.

    Depending on the type of resin used, air bubbles may appear in the final piece. Humidity, temperature fluctuations and many other environmental factors can cause air bubbles to appear after casting. I use a wide variety of techniques to ensure that air bubbles are minimised, but if you find that you're not happy with it, please contact me to discuss your concerns.   

    Although we use UV stable resin, resin may discolour (turn yellow) if exposed to UV light. You may prevent excessive discolouration by keeping your piece out of direct sunlight, removing it before sunbathing or using sun beds.

    All creations are cast by hand and colours and designs / placement may vary from those shown in the pictures. If you have any specific requirements then please make this known at the time of your order. Whilst we will endeavour to accommodate your wishes no guarantee is made as each piece is truly unique.   

    If you may find the process of concern or anticipate that you may not be satisfied with a non factory perfect produced creation, please reconsider your purchase.

    19.4.  Breastmilk discolouration

    Our breastmilk inclusions, when set in resin, do no discolour.  

    However, when adding a biological substance (breastmilk, cremation ashes, placenta, umbilical stumps and lock of hair), there is a slight possibility that the inclusion may cause a chemical reaction to the resin, and cause the resin to discolour.  As every person has a different chemical make up, so will the inclusions significantly significantly differ from person to person.  It may be something as apparently insignificant as an enzyme in your breastmilk or the shampoo used to wash your child's hair.  If your resin creation discolours significantly within the first 30 days, please get in contact with us and we will replace your item.

    19.5.  Sterling silver versus silver plating

    19.5.1  Sterling silver

    Silver is a precious metal and, much like gold, is too fine to be utilised in its pure form.  Sterling silver items contain a minimum of 92.5% pure silver. To make silver durable enough for use in jewellery, pure silver, which has a .999 fineness (99.9%), is often alloyed with small quantities of copper (7.5%). The copper is added to strengthen the silver and the resulting product is .925 sterling silver (92.5%). Acceptable quality marks for sterling silver include: sterling, sterling silver, ster, and .925

    Any creation marked as sterling silver in store is made with high quality sterling silver.  It may or may not reflect 925 hallmark or stamp.  Sterling silver tarnishes over time.  Tarnish is a dulling which naturally occurs when silver reacts with sulphur or hydrogen sulphide in the air. Most people think silver tarnishes due to oxidation. But, chemically speaking, silver is not very reactive—it does not react with oxygen or water at normal temperatures. Perfume, sweat and other chemicals may cause sterling silver to tarnish quicker.  Gentle polishing with a soft cotton cloth can remove tarnish as soon as it starts to show.

    19.5.2   Silver plating

    Silver-plated items are made of a lesser quality metal and then covered with a thin layer of silver, making them less valuable than objects made of sterling silver. Sterling silver will last for a long time if cared for properly, whereas silver-plating generally does not last longer than a few years.

    Bezel pendants are made from sturdy bronze bases with the pendant bails attached using seamless, low profile welding techniques.  The pendants are layered in sterling silver or pure black for a durable finish that will last for a long time.  

    Other bezel pendants and charms including the 12 mm and 16 mm are silver plated over brass.  They tarnish quicker as the silver plating is very thin covering the brass base.  Humidity, moisture and even the composition of perspiration can speed up the erosion and tarnishing process.

    19.5.3  Soldered items

    All silver backed pendants, pearls, charms, keyrings, rings, and lockets are made with metal (gold filled, sterling silver or silver plated).  In all instances, these metal settings are assembled by the manufacturer and will include the setting (where the inclusions are set) and a loop or pendant holder (for charms and pendants) or ring (for rings).  These metal pieces are soldered (welded) together.  We do not provide soldering services and cannot remove soldering from a setting as it will weaken the structure of the creation.

    19.6.  Printed text

    All creations that include printed text will be made using font style Ariel Rounded Bold.  For smaller creations / longer text, Ariel Narrow font will be used.  Any other font style needs to be specifically requested and we will accommodate any request within our ability.

    If anything in the process listed above is of grave concern to you, please reconsider your purchase.

    20.  Claiming a special offer or gift voucher "coupon"

    Only one special offer or gift voucher can be claimed at a time, unless specifically stated to the contrary.  Coupons have an expiry date and cannot be applied retrospectively.  

    Coupons cannot be exchanged for a refund and no refunds or coupons will be given on partial claims against a coupon.

    21.  Payment

    1.  Payment for your order is made up front.

    2.  The remitter will be liable for all remitting costs.  Details of where to send payments can be found during the checkout process.

    3.  Unpaid order will be rejected after 24 hours.  You are invited to resubmit your order at a more suitable time.

    22.  Changes to your order

    We are able to accept any changes to your order until such time as we receive your inclusions.  After you are informed that we received your inclusions, it will be accepted that your order is correct and we will proceed as such.

    If you contact us during the completion process, or after we have completed your order requesting a change,  we will be happy to assist.  However, you will be liable to cover half of the original price of the original item in addition to the full price of the new item. Only the replacement item will be sent to you.

    23.  Completion time

    We will endeavour to complete each order within the specified turnaround times. However, be mindful that the process used in creating your unique creation is very lengthy as there are multiple drying processes between each stage.  As such, in some instances, more than the specified time would be needed to complete an order.

    Please note that time frames are an estimate and the process may take longer or shorter. You will be informed should there be any delays. Many factors are taken into account when making your creation, including the time we have available to create it.  

    Although we will endeavour to complete each item within a specified time frame, you may want to reconsider your purchase decision if this is not suitable for you. 

    We request that you send your inclusions to us within 3 months of placing your order.  Failing, which, your order will be cancelled and you will be given store credit to spend in our online store.

    24. Receiving your order and delivery costs

    Creations can be sent by either recorded or special delivery. Please advise us of your preferred method at checkout. If you consider the inclusions to be precious then please ensure you select Special Delivery at the checkout. We will not be held responsible for any creations that go astray in the post but will work with you and Royal Mail if this should occur. 

    Please ensure that your postage address is correct on your order and that it matches your ordering address as we will be mailing your creation to this address.  All orders received online are considered correct and it is your responsibility to ensure that the information is correct.

    25.  Caring for your creation

    Guidance and advice on caring for your jewellery and mementos are found in the FAQ. Failure may result in your creation being damaged over time and / or fittings becoming detached.  Repairs can be undertaken through prior arrangement with us.  There may be costs associated with the repair.

    26.  Refunds and returns

    All faults / damages must be reported within 7 days of receipt of your creation. If we receive no communication within 7 days then the jewellery is deemed to be in full working order with no problems. 

    1.  Each creation is handmade and although we will endeavour to replicate your purchase to the sample you chose, there will be slight differences in appearance. Please also note that the resin tinting of your creation may not always be exactly as it appears online.  Each resin tint is hand made and slight colour variations and possible air bubbles may be evident.  

    2.  As each creation is your personal breast milk or any other inclusion, we are unable to accept any refunds or offer any returns. 

    3.  Mom's Own Milk is not responsible for any losses or damages to your creation, irrespective of the age of it. Guidance on Caring for your creation is provided and as such, we cannot be held responsible for how you wear or use your creation.  This includes necklace chains that break, jump rings that open and plating that wears off.

    4.  If the Item is damaged you can return the item to us at the cheapest possible postage fee up to £ 5.00.  Please retain proof of postage.

    27.  Warrantees

    Due to the nature of resin, creations can be damaged and / or broken. We advise you to check your creations regularly for signs of damage and wear an tear which may lead to losses. Should your creation break within 3 months of posting we will repair it for free.   

    Return charges:  We are unfortunately unable to cover return postage costs unless the item is assessed as faulty and dependant on the delivery charges paid when your order was placed, If your original order was shipped with free delivery, you will not qualify for free return fees.  If you had paid a delivery charge when your order was placed you will receive a full refund upon presentation of a postal receipt, using the cheapest recorded service requiring a signature upon delivery.  We will however happily ship any exchange items free of charge.

    This guarantee does not extend to damage caused by obvious misuse where our aftercare instructions are not followed or if the jewellery is lost or stolen.  

    The guarantee does not cover jump rings that have opened or necklaces that have snapped.  Proper care needs to be taken to ensure that the jewellery is looked after.

    Please note that we reserve the right to arrange an independent inspection of the goods. If they are found on inspection to not be faulty or as the result of fair wear and tear, negligence or wilful damage then we reserve the right to charge for the inspection. The Buyer and Mom’s Own Milk both agree to be bound by the result of the independent valuation. 

    If you wish to return the item please send by recorded or special delivery and let us know when it is on its way. If it breaks after 3 months we will repair it for a nominal cost. 

    Our total liability to the performance of this contract shall be limited to the value of the goods. We shall not be liable for any direct, indirect of consequential compensation arising out of the performance or non performance of this contract.  

    28.  Claiming a giveaway, prize or auction item

    We support many charities and regularly donate popular creations as a prize to be raffled or auctioned to raise funds for the charity.  If you are seeking a donation, please get in touch with us.  Generally, I only offer one prize per month.

    29.  Conditions on claiming a giveaway, prize or auction item ("giveaway")

    1.  The giveaway will clearly define what is offered and what inclusions are included in the creation.  

    2.  Unless stated to the contrary, the giveaway cannot be changed, swapped for another creation or redeemed for cash.

    3.  To claim the giveaway, the entrant is required to register on the Mom's Own Milk website.

    4.  Customisation options will be clearly defined in the giveaway conditions.

    5.  Delivery charges will be paid by the winner.

    6.  The winning entrant has 72 hours or 3 working days to claim their giveaway.  Inclusions must be received for processing within one calendar month. 

    7.  Failure to receive the inclusions in the specified time will result in the giveaway being forfeit.  Any payments made at the time will be refunded excluding any transaction charges that may be applicable.

    8.  Mailing of the inclusion is at the expense of the winning entrant. 

    30.  Affiliates

    We welcome any reasonable approaches for affiliate arrangements.  Please contact us to discuss your proposal.

    All Mom’s Own Milk affiliates will not be held liable in any way for non performance, breach or faulty items and that all such claims should be addressed with the appropriate directly.

    31.  Safety for you

    Please note, all our creations are not safe for consumption and may present a chocking hazard.  Please inspect your creation regularly for wear and tear and ensure it is not left unattended with children or animals.

    32. Safety for us

    Unless specified to the contrary for glass creations, all our creations are made using resin.  When you receive your completed creation, the resin is cured and in a hardened form.  The hardened, finished polymers are almost non-toxic; it is exposure to the uncured resin components in its liquid form that can be harmful. In a two-component epoxy product like we use, the epoxy resin and the curing agent are packaged separately and it is mixed together just before being used. Each component can be hazardous. The resins, can affect our skin, respiratory tract, eyes and even your internal organs.  As a professional artist, we take all the proper safety procedures in our workspace when working with your inclusions and with these highly toxic chemicals.  This includes the use of full respirator masks, protective eye ware, nitrile gloves and protective clothing when handing resin in its raw liquid form.