Changes to your order


Changes to your order

We are able to accept any changes to your order until such time as we receive your inclusions (subject to any payments and fees that may be due as a result of the change).  After you are informed that we received your inclusions, it will be accepted that your order is correct and we will proceed as such.

If you contact us during the crafting process, or after we have completed your order requesting a change,  we will be happy to assist you.  However, you will be liable to cover half of the original price of the original item in addition to the full price of the new item. Only the replacement item will be sent to you.

Cancellation policy

You can view our cancellation policy here.

Order amendment fees

If there are any errors in your order, please get in touch with us immediately so we can assist you in updating your order.  Once we've acknowledged your request, you are required to verify that the changes reflect on your order by logging onto your account.

If, however, you have left something out of your order, we can assist you by purchasing those additional items.  There will be a minimal transaction fees involved which is dependant on the amendment amount.

Our order amendment fees are based on the amount being added as per the schedule below:

 Amendment amount Transaction fee
£ 0.00 - £ 5.00 £ 0.35
£ 5.01 - £ 10.00
£ 0.45
£ 10.01 - £ 20.00
£ 0.75
£ 20.01 - £ 30.00
£ 1.00
£ 30.01 - £ 40.00
£ 1.25
£ 40.01 - £ 50.00
£ 1.50
£ 50.01 - £ 60.00
£ 1.75
£ 60.01 - £ 70.00

£ 2.00

£ 70.01 - £ 80.00
£ 2.45
£ 80.01 - £ 90.00
£ 2.92
£ 90.01 - £ 100.00
£ 3.50
£ 101.01 - £ 120.00
£ 4.55