COVID-19


As a one person business, the interests of our customers, our family and our communities are at the centre of everything we do and this is particularly important during these challenging times. 

Our main focus is the health and safety of our customers and my family, so we are closely monitoring advice from the UK Government and the World Health Organisation. We’re also doing everything we can to keep our services running smoothly and to complete orders within the stated turnaround times.

Business as usual

We are fortunate in that our business has always operated remotely with inclusions and completed orders being delivered through the available mailing services.

As such, we continue to accept orders and are sending kits out daily.  

New orders and additional safety

For new orders, we request that you use our collection kit delivery option.  It is prepared with bio-safe packaging making it much safer to send biological samples by mail.  Our kits are also small enough to fit through any letterbox and mailing thereof consists of a walk up to the closest post box.

As an additional safety measure, we prepares all items included in our kits using a respirator mask, surgical gloves and protective clothing.

Included in each kit is a complimentary face mask with instructions sealed in its own packaging.  We request that it  be used when preparing the contents of the kit.  Once inclusions are added, kits can be mailed back to us by posting it through your closest mailing box.  For UK customers, kits include return postage so there is no need to visit the local post office.

Work in progress and completed items

All inclusions, packaging and items made in our studio is handled using protective masks, gloves and clothing.

All out completed jewellery and keepsake items can be washed with soap and water.  Upon receipt of your completed jewellery item or keepsake, you are welcome to wash it for added peace of mind.

Finally, we would like to thank you for your cooperation, understanding and patience during these uncertain times.  We will do everything we can to make your interactions with us as smooth as possible.

Stay safe and healthy.

 

Vickie

Artist & Director

Mom's Own Milk Ltd

Last update:  28 Mar 2020