COVID-19 Policy


  1. INTRODUCTION
    1. Mom's Own Milk (The "Company") is a one person business and to ensure ongoing operation it is vital that we ensure safety of ourselves, our family and our customers.
    2. We are doing everything we can to keep our services running smoothly and to complete orders within the stated turnaround times.
    3. The Company takes the health and safety of our family and our customers very seriously and as such we are closely monitoring advice from the UK Government and the World Health Organisation.
    4. With the spread of the coronavirus or “COVID-19,” a respiratory disease caused by the SARS-CoV-2 virus, the Company will remain vigilant in mitigating the outbreak.
    5. In order to be safe and maintain operations, we have developed this COVID-19 Exposure Prevention, Preparedness, and Response Plan to be implemented, to the extent feasible and appropriate, throughout the Company.
  2. RESPONSIBILITIES OF MANAGEMENT AND EMPLOYEES
    1. The Company requests the assistance of its employees to help with prevention efforts while at work. In order to minimize the spread of COVID-19 at the office and studio, everyone must play their part. As set forth below, the Company has instituted various housekeeping, social distancing, and other best practices at its jobsite. All employees must follow these. 
  3. Business as usual
    1. We are fortunate in that our business has always operated remotely with inclusions and completed orders being delivered through the available mailing services.
    2. As such, we continue to accept orders and are sending kits out daily.  
  4. New orders and additional safety
    1. For new orders, we request that you use our collection kit delivery option.  It is prepared with bio-safe packaging making it much safer to send biological samples by mail.  Our kits are also small enough to fit through any letterbox and mailing thereof consists of a walk up to the closest post box.
    2. As an additional safety measure, we prepares all items included in our kits using a respirator mask, surgical gloves and protective clothing.
    3. Included in each kit is a complimentary face mask with instructions sealed in its own packaging.  We request that it  be used when preparing the contents of the kit.  Once inclusions are added, kits can be mailed back to us by posting it through your closest mailing box.  For UK customers, kits include return postage so there is no need to visit the local post office.
  5. Work in progress and completed items
    1. All inclusions, packaging and items made in our studio is handled using protective masks, gloves and clothing.
    2. All out completed jewellery and keepsake items can be washed with soap and water.  Upon receipt of your completed jewellery item or keepsake, you are welcome to wash it for added peace of mind.
    3. Finally, we would like to thank you for your cooperation, understanding and patience during these uncertain times.  We will do everything we can to make your interactions with us as smooth as possible.

Stay safe and healthy.
 
Vickie
Artist & Director
Mom's Own Milk Ltd
Last update:  24 July 2020