Cancellation policy


You have the right to cancel your request within 7 days of placing your order. Please notify us in writing at mom@momsownmilk.com with your request to cancel.

If you do this before your item is completed, your order will be cancelled and refunded as specified below.
1. If you cancel your order within 7 days and you have not shipped your milk, you will receive a full refund less full breastmilk kit costs (if applicable), less a £ 0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges.
2. If you cancel your order within 7 days and you have already shipped your milk, you will receive a full refund less jull breastmilk kit costs (if applicable), less a £ 0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges. Your milk and any creations will be destroyed unless you request that we return it to you. There will be a delivery charge applicable.
3. If you cancel your order within 7 days and we have acknowledged receipt of your inclusions, you will receive a refund equal to half of the original price of the original item less full breastmilk kits costs (if applicable), less a £0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges. Your creation will be destroyed.
4. If you cancel your order after 7 days and you have not shipped your milk, you will receive a refund of your payment less a £0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges.
5. If you cancel your order after 7 days and we have acknowledged receipt of your inclusions, you will receive a refund equal to half of the original price of the original item less any breastmilk kits costs (if applicable), less a £ 0.50 transaction fee. International bank transfers will be refunded less any transaction fees deducted from the original amount plus international conversion charges. Your creation will be destroyed.

Direct bank transfer fees that may be applicable:

Fees applied when receiving international payments into our account:
Receiving a payment up to £100 - £ 7.50 fee;
Receiving a payment of £100 or over - £12.50 fee.
Outgoing International Payments cost £ 17.50.